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Call Centres Market Research Reports

From
Call Centres (GLOBAL) - Industry Report - Product Thumbnail Image

Call Centres (GLOBAL) - Industry Report

  • Report
  • April 2020
  • 410 Pages
Global Call Center Outsourcing Market 2020-2024 - Product Thumbnail Image

Global Call Center Outsourcing Market 2020-2024

  • Report
  • July 2020
  • 120 Pages
From
From
Telephone Call Centers World Report & Database - Product Thumbnail Image

Telephone Call Centers World Report & Database

  • Report
  • April 2020
  • 2153 Pages
From
From
Telephone Call Centers South America Report & Database - Product Thumbnail Image

Telephone Call Centers South America Report & Database

  • Report
  • September 2020
  • 1982 Pages
Telephone Call Centers Central America Report & Database - Product Thumbnail Image

Telephone Call Centers Central America Report & Database

  • Report
  • September 2020
  • 1944 Pages
Telephone Call Centers Canada and USA Report & Database - Product Thumbnail Image

Telephone Call Centers Canada and USA Report & Database

  • Report
  • September 2020
  • 1988 Pages
Telephone Call Center Revenues Eurasia Report & Database - Product Thumbnail Image

Telephone Call Center Revenues Eurasia Report & Database

  • Report
  • September 2020
  • 1906 Pages
Telephone Call Centers Eurasia Report & Database - Product Thumbnail Image

Telephone Call Centers Eurasia Report & Database

  • Report
  • September 2020
  • 1952 Pages
Telephone Call Center Revenues Asia Report & Database - Product Thumbnail Image

Telephone Call Center Revenues Asia Report & Database

  • Report
  • September 2020
  • 1916 Pages
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The contact centre industry is relatively young but it grew rapidly over the past couple of decades. With China’s booming call centres market and lots of companies worldwide that need to upgrade their technology and customer service solutions, business opportunities are on the line: the global call centre service revenues are expected to reach US$189.3 Billion by 2015.

Whether a call centre is the core of your business or the first line of contact with your current and future customers, we have the reports and market research that you need to enhance your success. The publications listed under Research and Markets’ Call Centre category cater for both vendors and service providers and companies that have a contact centre (either in-house or outsourced), with a wealth of information about the most recent technologies, the trends, opportunities and challenges of the market and the top players that are leading the way.

Topics covered include but are not limited to: inbound contact routing, including automated call distribution (ACD) and computer telephony integration (CTI); interactive voice response (IVR) and voice portals; outbound dialers; quality monitoring; contact center analytics (including speech analytics); queuing solutions; workforce software management. Show Less
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